Refund Policy

Our return and exchange policy, as outlined, is intended to provide our customers with a fair and straightforward process. However, certain circumstances may arise that require exceptions, such as damaged or defective items. While we make every effort to ensure the highest quality products and customer satisfaction, we cannot guarantee an exchange in every situation. We reserve the right to assess each return request on a case-by-case basis, taking into account the specific circumstances and the condition of the returned item. By using our services, you acknowledge and accept the potential for exceptions to our standard policy, and we appreciate your understanding as we work to address unique customer needs.

We do not offer refunds unfortunately but are committed to ensuring your satisfaction. Our policy exclusively allows for exchanges under specific conditions. If you are unsatisfied with your purchase, please refer to our Exchange Policy for details on how to initiate an exchange. We strive to provide you with the highest quality products and exceptional customer service, and we appreciate your understanding of our exchange-only policy.

Your satisfaction is our priority at OXYDE. If, for any reason, you wish to exchange a purchased item, please follow the guidelines outlined in this policy. We accept exchange requests within 30 days of the original purchase, provided the item is in its original, unworn condition with all original tags and packaging. While we do not offer refunds, we are more than happy to assist you with exchanges under these conditions. Please contact our dedicated customer support team for guidance on initiating an exchange, and we will work to ensure your experience with us is as seamless and satisfying as possible. Email us oxydestore101@gmail.com.